Privacy Policy
Information We Collect
When you use our services, we collect information that helps us serve you better. This includes your name, phone number, email address, and vehicle location. We also collect details about your vehicle such as make, model, year, and license plate number. If you submit a quote request through our website, we collect the information you provide in the form. We may also collect payment information when you pay for our services.
How We Use Your Information
We use your information to provide towing and roadside assistance services. This includes dispatching our trucks to your location, communicating with you about service status, and processing payments. We may also use your contact information to send you service updates, respond to your questions, or follow up on completed services. We do not sell or rent your personal information to third parties for marketing purposes.
Information Sharing
We may share your information with service providers who help us operate our business, such as payment processors and scheduling software. These providers are required to protect your information and use it only for the purposes we specify. We may also share information with law enforcement if required by law or to protect our rights and property. If your vehicle is being towed for an insurance claim, we may share information with your insurance company.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections for online forms and limiting access to your information to employees who need it to provide services. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your experience and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect some website functionality.
Your Rights and Choices
You have the right to access, correct, or delete your personal information. If you want to review what information we have about you or request changes, please contact us. You can also opt out of receiving promotional communications from us, though we may still need to contact you about services you have requested. If you are a California resident, you may have additional rights under California privacy laws.
Children's Privacy
Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted means you accept the updated policy.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
NorthLine Cuyahoga Falls Towing
147 Birchwood Ave
Cuyahoga Falls, OH 44221
Phone: (330) 530-9902
Email: contact@cuyahogafallstow.com
Last Updated: December 4, 2025